Help

At Poster Pals, we want to ensure your satisfaction.  If you have any questions, please contact us:

North America:  1-800-265-7754

International: 905-957-7696

Hours of Operation:  Monday to Friday: 8:30am to 5:00pm EST

posters@posterpals.ca

Most Frequently asked Questions:

Q.   What methods of payment do you accept?

A.   When ordering by phone or fax, we accept Visa, Mastercard, and American Express.   

       When ordering Online, we accept Visa, Mastercard and PayPal.

       If you prefer to pay with a cheque, please print out our order form and mail us your order along with your cheque. 

 Q.  How long will it take to get my order?

A.   We pride ourselves in getting your order to you quickly.  Orders leave us within 3 business days.  Delivery time depends on where you are located and the method of shipping that you select. 

 Q.   Which shipping method should I select?

A.   Please take some time to think about the best shipping method for your particular address.  Note that couriers cannot deliver to every address.  Please select Canada Post if any of the situations below  apply to you:

• you live in an apartment building
• your address is a Rural Route
• your address is a PO Box.

If you are one of our many USA customers and you choose Canpar, please be advised that UPS will be the delivery service. (Canpar will give package(s) to UPS to complete delivery process).  Also, be advised that Canada Post is the slowest option for shipping to US.

If you are one of our many International customers, please be advised that if you select "surface", this will take a minimum of 6-8 weeks for delivery.

Q. Can I return something if it's not right for my students?

A. We want to ensure you have the best products to assist you.  Please review our return and exchange policies for more information. 

Q. Can I use a PO# when purchasing online?

A. Sorry, no.  If you would like to use a school/board Puchase Order, please fax in your order.  

Q. How do I order offline?

A. Go to our "download an order form" and print out our current order form.  Fax or mail in the form.  You can also order by phone.  We are available to take your calls Monday to Friday, 8:30 am to 5:00 pm, EST.  Our toll free phone number is 1 800 265-7754. 

Q. Is your website secure?

A.  Every purchase on our website is guaranteed to be safe and secure.  We use the most updated encryption technology and ensure that internationally accepted best practice for SSL and PCI standards are maintained.  Our website is continuously tested to ensure that your information is safe. 

Q.  There is a pricing discrepency between your online website and printed catalogue.  Which is correct?

A.  Pricing and Content Information - While Poster Pals strives to provide accurate pricing information, typographical errors may occur.  In the event that an item(s) is listed at an incorrect price due to an error in pricing, Poster Pals shall have the right, at our sole discretion, to refuse, cancel or edit any order placed for that item(s) to ensure accuracy.  In the event that an item (s) is mispriced, Poster Pals may, at our sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation.  If the order you received with accurate billing does not meet with your satisfaction upon delivery, please contact us or follow our return / exchange policies.